HOW NELLIE SUPPORTS MORE THAN DOUBLED THEIR TEAM THANKS TO GOODLE ADS WINS

55%

increase in conversions year on year

29%

increase in clicks year on year

34%

decrease in cost per conversion

55%

increase in conversions year on year

29%

increase in clicks year on year

34%

decrease in cost per conversion

THE CLIENT

Nellie Supports is an Independent Social Work Practice specialising in adult social care and well-being. They have 3 key aims: to provide efficient, ethically-priced services to individuals, to support communities by reducing social isolation for adults of all ages and to promote and help businesses to implement positive mental well-being practices within the workplace.

Nellie Supports Mission:

“We want to create a positive social impact and make a difference to people’s well-being and mental health.”

THEIR GOALS

Nellie Supports approached Repeat Digital in Spring 2019 with the aim to generate higher quality enquiries via Google Ads. Before Repeat took over management of their Google Ads, the account was receiving irrelevant leads from people looking for completely unrelated services. These included people wanting to buy tickets for football matches due to the broad match ‘mental capacity’ keywords.

The key aims, therefore, were to drive relevant traffic to the Nellie Supports website, whilst minimising ad budget being spent on poor performing keywords and search terms.

WHAT WE DID

When clients come to us having already used Google Ads before, we offer a free account audit in order to quickly assess the current profitability and potential success of their PPC marketing.

From Nellie’s audit, we quickly identified the key areas that needed improvement in order to make Google Ads a success. These were:

  • Using appropriate keywords and match types
  • Identify rogue search terms through regular communication between our account manager and Nellie’s team
  • Spotting potential keywords to expand out campaigns, or create entirely new ones
  • Testing automated bidding strategies that have worked well with similar businesses we have worked with previously
  • Focusing on conversions from phone calls as these leads were generally of higher quality

THE RESULTS

When Repeat took on the account in May 2019, Nellie Supports started with an initial budget of £300 a month, having already spent £1,500 on Google Ads with little to no return.

Having worked through our tailored strategy, we started seeing encouraging results. As the Google Ads account increased in performance, so did the client’s trust in us and the service we were providing. 12 conversions in the first month from £300 ad spend gave Nellie the confidence to up their ad budget to £800 in month 2. This ensured we were targeting as many potential customers as possible. 

Their ad budget has since further expanded their budget and added Microsoft Advertising4, both of which are going from strength to strength.

Often when increasing ad spend, the cost per conversion also increases, however with Nellie Supports, theirs remained steady at an average cost of £33 per conversion each month. This has allowed Nellie to grow not just their revenue, but their team as well.

Thanks to the success of Nellie Supports digital marketing, the business has grown, with 2 new hires within the first 12 months of trading. They had to expand in order to manage the ever-increasing workload.

MOVING FORWARD

Due to the ongoing progress Nellie has experienced since starting Google Ads advertising with Repeat, they are expanding their PPC advertising with us to include Facebook and Bing Ads.

This will allow Nellie to target customers who use different platforms and increase the number of enquiries and the quality of them.

If you’d like to find out more about how Repeat can run profitable Google Ads for your business, contact us today!

Services used for Nellie Supports

Google Ads

PPC Audit Services Icon

PPC Audit

PREMIER CONTRACTORS

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